Terms and Conditions of New Metal Festival Festival
This page informs and sets out the terms and conditions between New Metal Festival festival (MH Music Holiday GmbH) (hereinafter referred to as "Promoter of New Metal Festival festival") and buyer of the festival ticket (this includes also gift tickets) and/or other visitors or guests at the festival. By purchasing or receiving a ticket, or if you are by any case visiting New Metal Festival festival and/or are you present at the festival area, you agree fully and are bound by these Terms and conditions. Please read the Terms and conditions carefully.
Promoter of New Metal Festival festival reserves the right to change these Terms and conditions at any time. Any amended terms and conditions will be posted to this website. Please check this section regularly for changes to ensure you have up to date information. If you purchase a ticket after any amendment to these Terms, you agree to be bound by the updated version of these Terms. Promoter of New Metal Festival festival reserves the right to modify, alter, or update the program, venues or schedule at any time without prior notice. All possible changes will be announced on our website www.newmetalfestival.com and/or festival Facebook page, so please check it regularly. In the event of any breach of these Terms and conditions, Promoter of New Metal Festival festival reserves the right to cancel tickets, to refuse admission, to remove the holder or to confiscate offending articles, as the case may be, and in any case, to retain any funds paid for the festival ticket. Promoter of New Metal Festival festival reserves the right to add extra shows and/or additional days to the festival billing. This ticket may not cover such additions and in that case up-charges may appear. All ticket holders and potential visitors will be informed about such activities via www.newmetalfestival.com and/or festival Facebook page.
Any festival ticket has its declared value and is owned by the Promoter of New Metal Festival festival until its full price is paid. By buying the ticket, the visitor fully accepts the rules of conduct, imposed by the venue and by the Promoter of New Metal Festival festival. Hard copy ticket without a stub will be considered invalid. Keep your ticket in a safe place and do not bend or fold it. Promoter of New Metal Festival festival does not accept any responsibility for problems, caused due to mechanical or any other kind of damage to the ticket after its purchase, which could result in declaring it invalid. Date of the New Metal Festival festival is subject to change without prior notice. You will be informed about such activities via www.newmetalfestival.comt and/or festival Facebook page. Promoter of New Metal Festival Festival reserve the right to alter or vary the content or timing of the whole or any part of the event due to circumstances beyond our reasonable control and also reserves the right to modify, alter, or update the programme, venues or schedule at any time without prior notice and without being obliged to refund or exchange tickets. All possible changes will be announced on our website www.newmetalfestival.com and/or festival Facebook page, so please check it regularly. Promoter of New Metal Festival festival reserves the right to adjust the ticket price in case of a prominently negative inflation rate. Promoter of New Metal Festival festival advises festival visitors to purchase their tickets only at authorized sale points.
Upon entry to the festival grounds, your ticket will be annulled and you will be given a festival wristband, which will allow you to exit and enter the festival grounds without limitations. From that moment on, the entry ticket is no longer valid. The holder of this ticket declares, that he/she is informed about the rules, which the Promoter of New Metal Festival festival has posted on www.newmetalfestival.com and that he/she fully accepts those rules. If the holder does not adhere to the rules, posted on www.newmetalfestival.com or abuses the ticket or the festival wristband in any way, he/she will be removed and banned from the venue and/or handed over to the competent authorities. Promoter of New Metal Festival festival reserves the right to decline or forbid entrance to the Festival to anyone, who possesses any kind of risk, threat or liability to the festival itself, might in any way endanger the safety of the visitors or cause any kind of problems.
Already issued festival wristbands are not transferrable to another person. With purchasing the festival ticket, the festival visitor also accepts and agrees to the working hours of the festival Entrance working hours. Visitor also acknowledges and agrees, that it is not possible to exchange the ticket for a wristband outside of the Entrance working hours and therefore entry to the festival area is not possible.
Admission and participation at the festival, including staying at the festival camping area, is at the visitors' own risk. Promoter of New Metal Festival festival will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and vehicles (cars, campers, motorcycles, including caravans etc.), if the cause is due to the negligence of the ticket holder or the unforeseeable actions of third parties, including force majeure.
In case the festival is canceled (excluding reasons written above), the ticket can be returned to the shop, where it was bought within 2 months period and under the rules and conditions of the shop, where the ticket was bought. Promoter of New Metal Festival festival reserves the right to modify parts of the program in line with the festival concept. In case of such modification, the entry ticket is equally valid, can not be returned and no additional fee will be requested.
Promoter does not accept responsibility for counterfeit tickets. The ticket has a special way of protection and any abuse of such will be dealt with according to the law. In case of festival cancellation, changes of dates or any other changes, regarding the festival, the additional expenses (public or organized transportation, private travel arrangements, accommodations and/or others) will not be reimbursed. All festival visitors (including minors) give their full consent to be photographed, filmed or recorded as part of the audience. All video, photo and audio materials acquired on festival site are available to be used for promotional purposes of the New Metal Festival festival and other promotional activities, organized by Promoter of New Metal Festival festival. With the possession of any festival wristband and / or by entering the event and/or by your presence at the event site, you acknowledge and fully agree that you may be photographed and recorded as part of such footage and its use in distribution (commercial or otherwise) without any payment.
It is strictly forbidden to carry into the festival area any kind of illegal substances, glass (of any kind), spray cans, laser equipment or laser pens, gas canisters, fireworks, flares, Chinese lanterns, klaxons, air horns or other similar items capable of making loud noise and any item which may reasonably be considered for use as a weapon. New Metal Festival Festival operates a zero tolerance on drugs/legal highs and entry will be refused for those attempting to enter the event with any. If a person is caught at the festival area with the possession of illegal substances /drugs /legal highs, law enforcement will be informed and the festival wristband will be revoked and a person will be escorted off premises and future access will be restricted, without any explanation and without a refund.
You may be searched upon entry to the festival site. Any items that may be used in an illegal or offensive manner will be confiscated. No responsibility by the Promoter of New Metal Festival festival is given for the return of confiscated items. If a person possesses illegal substances, law enforcement will be informed and a person may be arrested.
WARNING: Exposure to loud music can damage your hearing. Fast-changing lights can be dangerous for persons, suffering from epilepsy.
in the case of circumstances beyond Promoter’s control such as war, civil or political unrest, actions and orders from the authorities, strikes, catastrophes, epidemics, pandemics or other severe damages or highly unexpected factors, Promoter of MetalDays festival may cancel or may be forced to cancel the festival. In such case all the funds received including (but not limited to) money from sold tickets, parking, addtional fees, upgrades, sponsorship, donations and similar will not be refunded.
Only visitors, who are aged 18 years old or older on their first day of the official festival start date, may enter the festival area. Visitors might be asked for a valid ID/proof of identification (valid passport or valid ID card, copies are not accepted) at the festival entrance by festival staff. Ticket holders under 18.years of age may enter only if accompanied by their parent or legal guardian. Children up to 12.years of age can enter the festival for free, accompanied by their parent or legal guardian. Parents and/or legal guardians are fully responsible for their children/minors for the whole duration of the festival. Children and minors will not be served alcoholic drinks at the festival.
Promoter of New Metal Festival festival accepts no responsibility for goods or services, purchased from third-party traders. Tickets cannot be used as part of any marketing, media or sales promotion whether commercial or non-commercial without prior written permission of Promoter of New Metal Festival festival. To protect your own safety and those of other guests, please act responsibly.
If you are caught urinating or defecating in places other than a toilet, your festival wristband will be revoked and you will be escorted off premises and future access will be restricted, without any explanation and without a refund.
Please use bins and recycling points provided and separate the thrash! Burning of plastics, bedding, tents, furniture, and other objects is not permitted anywhere on the site and could result in criminal charges being brought against anyone caught doing so.
Anti-social behavior will not be tolerated and any visitor acting in such a way will have the festival wristband revoked and escorted off-premises and future access will be restricted, without any explanation and without a refund.
Pets are strictly forbidden at the area of the festival, including camping area. If any visitor will not obey this very strict rule, his/hers festival wristband will be revoked and he/she will be escorted off-premises and future access will be restricted, without any explanation and without a refund.
Camping at the festival camping area is possible only to visitors with a valid Festival ticket. Camping is allowed only on the designated camping area. It is forbidden to set up tents outside of the fenced area of the Festival Camp or restricted areas of the Festival Camp.
Unregistered people and anyone without a valid Festival wristband cannot enter the Festival campsite and visitors camping at the Festival camp are not allowed to escort such individuals onto the Festival Camp site.
Car Parking is available only to visitors with a valid New Metal Festival Festival ticket. Vehicles are parked at the festival Parking and Camping & Parking area entirely at owner's risk. At car parking, please obey the security personnel and park your car as instructed. Promoter of New Metal Festival festival will not be held liable for any loss or damages sustained at the event including damage, theft or losses to property and vehicles (cars, campers, motorcycles, including caravans etc.), if the cause is due to the negligence of the ticket holder or the unforeseeable actions or third parties, including force majeure.
These Terms and Conditions are to be interpreted in accordance with Slovenian law and any dispute of these Terms and Conditions is subject to the exclusive jurisdiction of the Slovenian court of law.
PAYCARDS Terms & Conditions
PayCard is the only payment method available at New Metal Festival Festival. An exception is the official festival merch and fan articles at the festival market, which you are able to purchase with cash only. PayCard is mandatory for every visitor!
Loading Your Card for the first time
You will receive your PayCard together with your festival wristband.
The minimum amount of the initial credit load is 20,00€, which you need to load at the entrance to the festival at the Box Office point, in order to receive your festival wristband and PayCard.
• The minimum amount of each credit reload is 10,00€.
• The maximum amount of the initial credit load is 100,00€.
• The maximum amount of each credit reload is 100,00€.
• You may load your PayCard only by paying in cash at any cashier.
• You may add funds called “Credit" to your PayCard at any time.
• You will have access to your credit at any time.
You are responsible for all authorized transactions initiated and fees incurred by the use of your PayCard. If you permit another person to have access to your PayCard, we will treat this as if you have authorized such use and you will be liable for all transactions and fees incurred by those persons. You are wholly responsible for the use of each PayCard according to the terms and conditions of this Agreement.
If you did not spend all your money and would like to get it back, simply go to the cashier and you will receive the amount that is still on the PayCard in cash.
During the festival, money from Paycards is can be returned at the following positions :
- Info point area
- Main stage area
- Beach area.
After paycard points close, money from paycard can be refunded “online” (URL will be added later).
The process is pretty simple, just follow these steps:
1) Fill in the form below.
2) Request for a refund by entering “submit".
Your money will be refunded in a time frame.
* Minimum refund for eurozone countries is 5€.
* Minimum refund for non-eurozone countries is 10€.
If you need to replace your PayCard due to non-functionality/damage, please go to the cashier to request a replacement PayCard. Your remaining credit will be transferred to the new PayCard. You will be charged with 5€ for the new PayCard.
You should get a receipt every time you make a payment by using your PayCard. You agree to retain, verify, and reconcile your transactions and receipts.
We may disclose information to third parties about your PayCard or the transactions you make:
(1) Where it is necessary for completing transactions;
(2) In order to verify the existence and condition of your PayCard for a third party, such as merchant;
(3) In order to comply with a government agency, court order, or other legal reporting requirements;
(4) To our employees, auditors, affiliates, service providers, or attorneys as needed.
Our Liability for Failure to Complete Transactions
If we do not properly complete a transaction from your PayCard on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
(1) If through no fault of ours, you do not have enough funds available on your PayCard to complete the transaction;
(2) If a merchant refuses to accept your PayCard;
(3) If an electronic terminal where you are making a transaction does not operate properly, and you knew about the problem.
(5) If access to your PayCard has been blocked after you reported your PayCard lost or stolen;
(6) If there is a hold or your credit is a subject to legal process or other encumbrance restricting their use;
(7) If we have reason to believe the requested transaction is unauthorized;
(8) If circumstances beyond our control (such as force Majeure, or computer or communication failure) prevent the completion of the transaction, despite reasonable precautions that we have taken; or
(9) Any other exception stated in our Agreement with you.
Reusing paycards from past festival years is not possible. Due to fiscalization and tax law, it is legally not possible to transfer money from one year to the next year (since annual financial statements have to be done every year for taxes etc.)
Please pay attention to empty your PayCard, so that there will be no loss for you.